Refund policy
Everything at Barndoor Apparel is printed and made to order, one piece at a time. That keeps waste down and lets us carry more designs — and it also means we handle returns a little differently than a shop with shelves of stock. Here’s exactly how it works.
The short version
If your order arrives damaged, defective, or just plain wrong (not what you ordered), we’ll replace it or refund it. If you ordered the wrong size, we’ll send the same item in the size you need for free, and you don’t have to send the first one back. Either way, you have 30 days from delivery to let us know.
What’s covered
- Items that arrive damaged or with a manufacturing defect — misprints, peeling or cracked prints, holes, or bad seams.
- The wrong item, size, or color — i.e. we sent something different from what your order confirmation says.
- Orders that arrive with the wrong number of items.
- Ordering the wrong size yourself — we’ll send the right size for free (see “Free size swaps” below).
What’s not covered
Because each item is made to order specifically for you, we can’t accept returns for change of mind. A few things worth knowing before you buy:
- Check the size guide. Measurements are on every product page, and measuring first saves you a wait — if you’re between sizes, email us before ordering and we’ll help you pick.
- Normal wear and wash damage aren’t covered.
- Gift cards and any items marked final sale are non-refundable.
How to start a return or report a problem
Email us at support@barndoorapparel.com within 30 days of delivery and include:
- Your order number,
- A short description of the issue (or, for a size swap, the size you need), and
- A photo or two if the item is damaged, defective, or incorrect — it gets your replacement moving faster.
We’ll reply and sort it out. If the problem is on us, we cover the replacement and any return shipping — you won’t be out of pocket for our mistake. Please don’t send anything back before you hear from us; we’ll tell you whether a return is needed.
Refunds
Once a return or issue is approved, your refund goes back to your original payment method. Most banks post it within 5–10 business days after we process it, though the final timing is up to your card issuer. We’ll email you when it’s on the way. If it’s been more than 15 business days since we approved your refund and you still don’t see it, email us and we’ll chase it down.
Replacements & exchanges
For a defective or incorrect item, we’ll send a replacement at no cost — just reach out using the steps above.
Free size swaps
Ordered the wrong size? Email us within 30 days of delivery with your order number and the size you need. We’ll send the same item in that size at no cost, and you don’t need to send the first one back — keep it, gift it, or pass it to a neighbor. One swap per item.
Want a different design instead? Place a new order and let us know; we’ll help where we reasonably can.
Damaged in transit
Give your order a quick once-over when it lands. If anything arrived damaged or defective, contact us within 30 days with a photo and we’ll make it right.
Questions
Email support@barndoorapparel.com — a real person reads it. We’d rather you actually like what you’re wearing than technically win a policy argument.